With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

A configuration-management database serves as a central repository of information that documents changes to a network. However, some organizations try to track too many things in one place. When that ...

Automation provider BackBox adds network configuration management tools and ServiceNow integration to its platform to improve security, optimize performance, and accelerate problem resolution. BackBox ...