By one definition, the check sheet probably does constitute a process. It just isn’t the most useful definition. * Overall, I agree with you – everyone would be better off starting with a redesign of ...

Mark Karasek, executive vice president of engineering and chief technology officer of The Chamberlain Group, teaches students the fundamentals of changing processes within organizations. When an ...

Too often, thoughtless systems and processes sap our doctors and hurt our patients. But the cures can be worse than the diseases. Crowdsourced Healthcare: What Britain’s Doctors Ordered? "Design ...