Technical skill is more fluid than it used to be and a coaching style of leadership is well suited to the new world of work.

Louise Webb provides an ER perspective on how coaching skills can help resolve conflict earlier and more effectively.

New research shows that we are still measuring activity over impact when it comes to training. Tanya Boyd shares the route to ...

For most L&D professionals, the process starts with a simple question: what training does your team need? But is this holding you back?

Discover the five factors impacting the public sector skills landscape in this new report from TrainingZone and The Open University. Nearly two-thirds (66%) of public sector organisations face skills ...

To learn how these fundamentals tie into capability-building, explore how to build skills and capability frameworks. Start with learning outcomes and objectives to measure impact Stephen Covey’s ...

You can spend your whole L&D career asking the wrong questions and acting on misleading answers – many do. However, if you continuously focus on the wrong questions, you will fail to uncover critical ...

Coaching is as much about listening as it is about questioning. In his TED Talk “5 ways to listen better”, Julian Treasure outlines how listening can be a transformative skill – one that leaders who ...

Like many terms, the phrase ‘learning transfer’ seems to mean different things to different people. In organisational learning, it usually refers to the operationalisation of ‘learning’ that has ...

We live in an era where our leadership challenges bear a striking resemblance to the complexity of natural ecosystems: unpredictable, interconnected, and resistant to hierarchical control. In this ...

Learning professionals possess a unique superpower: we understand how people learn. We know that reflection cements understanding, repetition builds retention, contextual learning increases relevance, ...

It’s time we thought about feedback receptiveness. After all, what’s the point of perfectly crafted feedback if the recipient isn’t ready to hear it? In workplaces everywhere, significant time and ...